Frequently Asked Questions
Answers to all your questions at ak365
From opening an account to withdrawing via bKash, using bonuses to responsible gaming — find out everything about all of ak365's services.
ak365 is a trusted online betting and casino platform for players in Bangladesh. We know many people have questions the first time they open an account, make a deposit or use a bonus. On this FAQ page we have provided clear and straightforward answers to all common questions, organized into five sections. The five sections are: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find your question, our support team is always ready via 24/7 live chat.
Section 01
Account and Registration
To open an account at ak365 you need an active mobile number, an email address and a strong password. The registration process is completely online and takes just a few minutes. Registering with accurate information ensures no problems with withdrawals later.
Only one account can be opened per mobile number and email address. Creating multiple accounts goes against the platform's rules and may result in account closure. ak365 strictly enforces this policy to ensure a fair and honest gaming environment.
Click the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. The whole process is completed within a few minutes. If you have trouble, get direct help via 24/7 live chat.
You must be at least 21 years old to create an account and play at ak365. This is an important part of our responsible gaming policy. Accounts belonging to users under 21 will be closed during verification and no payments will be processed.
Account verification keeps your funds secure and prevents unauthorized transactions. It is usually completed quickly through mobile OTP verification. Additional information may be requested for high-value withdrawals. The support team will assist you throughout the process.
Section 02
Deposits and Withdrawals
Funds deposited via bKash are generally credited to your ak365 balance instantly. Credit is received within a few seconds after the transaction is confirmed. During peak times or network issues it may take a few minutes. If there is a problem, share the transaction ID in live chat.
The minimum deposit amount at ak365 for all methods is ৳500. The minimum withdrawal amount is ৳800. This limit applies to all methods including bKash, Nagad, Rocket, Upay and bank transfer. Make sure your account balance is sufficient before making a withdrawal.
The standard withdrawal time at ak365 for all mobile wallets including Nagad is 15 minutes to 2 hours. In most cases it is even faster. Bank transfers may take up to 2 hours. Make sure your account is fully verified before submitting a withdrawal request.
ak365 does not charge any extra fees of its own for deposits or withdrawals. However, bKash, Nagad, Rocket or your bank may apply their own transaction charges — those are set by the respective service provider. Check your mobile wallet or bank's charges before making a transaction.
Yes, ak365 supports both Rocket and Upay for deposits and withdrawals. bKash, Nagad and bank transfer are also available. The minimum deposit amount is ৳500 for any method. Select your preferred method on the cashier page and follow the instructions.
Section 03
Games and Rules
To bet on BPL matches, log in to ak365 and go to the Cricket section. You will find a list of ongoing and upcoming BPL matches there. Select a match and choose the bet type (match winner, toss, run total) and set your amount. With in-play betting you can also place bets while the match is in progress.
RTP or Return to Player is a theoretical percentage indicating how much of total wagers a slot game returns to players over the long term. It is not a guarantee — every spin is completely random. A higher RTP means a relatively greater chance of getting returns over the long term. All games at ak365 are powered by certified Random Number Generators (RNG).
Yes, ak365's live casino is fully playable on a mobile browser. The site works smoothly on any Android or iOS smartphone — no separate app download is needed. Use a fast internet connection for a better experience and keep your browser up to date.
Yes, ak365 offers betting on IPL, T20 World Cup, ICC tournaments and other major international cricket events. Special markets are also available for Bangladesh Tigers matches. Go to the Cricket section to see upcoming events and live matches. Special offers may also be available during tournaments.
All games at ak365 run on certified software from recognized providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). These games are tested by independent auditors. RNG technology ensures every result is completely random and cannot be manipulated by anyone. We always ensure fair play.
Section 04
Bonuses and Promotions
A 100% welcome bonus is available at ak365 on your first deposit after opening a new account, up to a maximum of ৳10,000. For example, if you deposit ৳5,000 you will receive an extra ৳5,000 bonus, making your total balance ৳10,000. To receive the bonus, you must activate the offer on your very first deposit after registration.
The wagering requirement for the welcome bonus is 10x. That means you can withdraw your winnings after betting 10 times the bonus amount. For example, if you receive a ৳5,000 bonus you must place a total of ৳50,000 in bets. This requirement can be fulfilled by betting on slots, live casino and sports betting.
ak365's VIP program has three tiers: Bronze — up to 0.4% cashback weekly; Silver — up to 0.8% cashback weekly; Gold — up to 1.2% cashback weekly. You can automatically move up to a higher tier based on regular play.
Yes, every bonus has a usage time limit. Generally, if the wagering requirement is not met within the specified number of days after the bonus is activated, the bonus is cancelled. The specific time limit is mentioned in the bonus terms and conditions. Read the terms and conditions carefully before accepting a bonus.
Cashback is generally calculated based on net losses each week. Depending on your VIP tier, you can receive up to 0.4% cashback at Bronze, 0.8% at Silver and 1.2% at Gold. Cashback is usually credited to your account automatically on a weekly basis. Contact live chat for more details.
Section 05
Security and Responsible Gaming
Yes, ak365 uses top-grade SSL encryption technology to keep all your personal and financial information secure. Our platform does not sell or share your information with any third party. Read our privacy policy for more details.
ak365 places the highest priority on responsible gaming. If you feel your gaming habits are causing problems, use our self-exclusion feature which can be activated via 24/7 live chat or email. Deposit limits or session time limits can also be set. Seek advice from family or a professional for specialist support.
Yes, you can close your account temporarily or permanently at any time by contacting us via 24/7 live chat or by emailing [email protected]. For a temporary break, you can choose a specific period (7 days, 30 days or longer). In the case of permanent self-exclusion, the account cannot be reactivated.
Change your password immediately and contact us via 24/7 live chat or at [email protected]. The support team will take immediate steps to secure your account. If you notice any suspicious transactions, report those as well. Use a strong, unique password and two-factor authentication for security.
Yes, ak365's support team provides assistance fully in Bengali and this service is available 7 days a week, 24 hours a day. Contacting us via live chat gets a response within a few minutes. You can also reach us by email in Bengali. Our goal is to provide the best service to all players in Bangladesh in their own language.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7. Chat with us directly on live chat or send your questions by email.
For ages 21+ Play responsibly.