ak365 Privacy Policy
This outlines our full commitment to how your personal information is collected, used, and kept secure on the ak365 platform.
This Privacy Policy ("Policy") describes in detail our responsibilities and practices regarding the collection, processing, storage, and protection of personal information belonging to users of the ak365 platform. By using ak365 services, you agree to the terms of this Policy. Contact us if you have any questions.
Definitions and Applicability
In this Policy, "personal information" refers to any information that can directly or indirectly identify an individual. This includes name, email address, phone number, date of birth, financial transaction details, and device identifiers.
This Policy applies to the ak365 website (ak365.cam), mobile applications, and any of our digital services. When you register, conduct transactions, or contact our support team, your information is stored under this Policy.
1.1 Age Requirement for Services
ak365 services are available only to persons aged 21 and above. Information from minors is not knowingly collected. If it becomes known that a minor's information has entered our systems, it will be deleted immediately.
What Information We Collect
ak365 collects various types of information to operate its services smoothly. The categories of information collected are described below:
2.1 Registration and Identity Information
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Address and country of residence
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay mobile wallet numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and timestamps
2.3 Technical Information
- IP address and device identifiers
- Browser type and operating system
- Login time and location data
- Cookie and session data
- User activity logs on the platform
2.4 Communication Information
- Content of messages sent via live chat and email
- Complaints and support requests
- Feedback and survey responses
How We Collect Information
ak365 collects personal information through the following methods:
3.1 Directly Provided
Information you directly provide when filling out registration forms, submitting deposit requests, withdrawal requests, or contacting our support team.
3.2 Automatic Collection
When you use our platform, certain information is automatically collected through cookies, local storage, and similar technologies. This includes browsing behaviour, device information, and session data.
3.3 Through Third Parties
Some information may be collected through approved third-party verification services for the purpose of identity verification and fraud prevention. Payment processors also exchange necessary transaction information.
How We Use Your Information
The collected information is used for the following legitimate purposes:
4.1 Account Management
Information is used for ak365 account registration, login verification, password recovery, and account security.
4.2 Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain transaction records.
4.3 Providing Customer Service
Information is used to provide support in Bengali via 24/7 live chat and email, and to properly resolve your requests and complaints.
4.4 Security and Fraud Prevention
Information is used to detect suspicious activity, prevent unauthorised access, combat money laundering (AML), and ensure the overall security of our platform.
4.5 Service Improvement
Anonymised aggregated data is used to improve our gaming portfolio, payment methods, and the overall platform by reviewing user experience.
4.6 Compliance with Legal Obligations
Information is retained to fulfil our obligations under applicable laws and regulations, particularly regarding financial reporting and record-keeping.
Information Sharing and Disclosure
ak365 does not sell, rent, or provide your personal information to third parties for marketing purposes. Information may be disclosed only in the following limited circumstances:
5.1 Service Providers
Necessary information is shared with trusted third parties that assist us with payment processing, identity verification, and managing technical infrastructure. These parties are obligated to use the information only in accordance with our instructions.
5.2 Legal Requirements
Information may be disclosed in response to a court order, government investigation, or other legal obligation. In such cases, we will provide only the minimum information legally required.
5.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new controller will be obligated to maintain the same privacy standards.
5.4 With Your Consent
Before disclosing information for any purpose other than those stated above, your explicit consent will be obtained.
Data Security Measures
ak365 implements both technical and organisational security measures to protect your personal information:
6.1 Technical Security
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
- Password Hashing: Passwords are never stored in plain text; industry-standard encryption is used.
- Firewall Protection: Advanced firewall systems are used to prevent unauthorised access.
- Two-Factor Authentication: Two-step verification is available to enhance account security.
- Regular Security Audits: Our systems undergo regular security audits.
6.2 Organisational Security
- Only authorised personnel can access personal information.
- All staff receive privacy and data protection training.
- A rapid response plan is in place for data breach incidents.
6.3 In the Event of a Security Breach
If a data breach occurs, affected users will be notified as quickly as possible and the necessary remedial steps will be taken.
Cookie Policy
The ak365 platform uses cookies and similar tracking technologies to improve your browsing experience.
7.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the platform (session management, login status).
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: For analysing platform usage patterns and improving services.
- Security Cookies: For fraud detection and account protection.
7.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
Data Retention Period
ak365 retains personal information only for as long as necessary. The following factors are considered when determining the retention period:
- All account information is retained while the account is active.
- After account closure, financial transaction records are retained for a specified period as required by law.
- Information related to AML and KYC (Know Your Customer) is retained in accordance with applicable regulations.
- Once the purpose of retention has been fulfilled or the period has expired, information is securely deleted or anonymised.
Your Rights
As a user of ak365, you have the following rights regarding your personal information:
9.1 Right of Access
You may request a copy of any personal information held about you by ak365. The information will be provided within a reasonable time after the request.
9.2 Right of Rectification
If any of your information is inaccurate or incomplete, you may request that it be corrected or updated. This can be done through your account settings or via the support team.
9.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, this right may be limited where there are legal obligations or where the information is necessary.
9.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of direct marketing.
9.5 How to Exercise Your Rights
To exercise any of the above rights, contact us by email at: [email protected] or send a request via 24/7 live chat.
International Data Transfers
As ak365 works with global service providers, your information may be processed or stored outside Bangladesh. In all such cases, it is ensured that the standard of data protection is equivalent to or higher than the level described in this Policy. Appropriate contractual safeguards are maintained for international transfers.
Policy Changes and Updates
ak365 reserves the right to update this Privacy Policy at any time. For significant changes:
- The "Last Updated" date at the top of the Policy will be changed.
- A notification will be sent to the registered email address regarding important changes.
- Continued use of the platform after changes will be considered acceptance of the new Policy.
You are advised to review this page regularly to stay up to date with our privacy practices.
Responsible Gaming and Data Protection
ak365 takes responsible gaming seriously. As part of our responsible gaming programme, we may analyse user gaming behaviour to identify potential issues. This information is used solely for your protection and is not shared with third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.
Privacy-Related Contact
If you have any questions, requests, or concerns about this policy, please contact us. Email: [email protected] | 24/7 live chat available in Bengali.